Customer Service & FAQ

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
FAQ’s
Payment, Pricing & Promotions
Distributor and Drop Shipping Programs
Updating Account Information

Shipping & Delivery
BrightTherapy.com is based in Kamakura, Japan where we ship most of our items. In generally, we ship most of our items via EMS. (We do not use FedEx, UPS, or DHL because of the substantially higher costs.) You can track it via your local post office website and we have a list of most here: http://www.track-trace.com/. The tracking data will be emailed to you via our system or if payment was made though Pay Pal or Google Checkout it will be sent via their systems.
For some products we have logistics companies in the USA (and soon the UK) shipping these items for us. In this case you will receive your tracking data via USPS.com email. Please do not erase the USPS.com as spam. USA shoppers can track all their items at www.usps.com if they were shipped either USPS or EMS.
Because we are shipping items from Japan, we cannot be responsible for any VAT or Tax you may incur. Duties and Taxes are the responsibility of the receiver as they are levied by the receiver’s government. (As we do not expect you to pay any VAT or Tax levied on us)

Privacy & Security
BrightTherapy.com will never sell, give away, or compromise your personal information. We take privacy very seriously. We also employ the latest anti-spy ware and Anti-Virus tools to keep your data safe.


Returns & Replacements
Because of the nature of where and how these products are used WE CANNOT ACCEPT RETURNS. Therefore we encourage you to use our contact page to ask us as many questions as you can before purchase so you can feel satisfied with your purchase.
All our devices come with a one year warranty and we will replace or repair any item that has failed for technical reasons for no additional costs. Shipping will be the responsibility of the buyer to our facility and BrightTherapy will pay for return shipping. We cannot replace or repair an item that been used incorrectly, immersed in water or a fluid, dropped or abused. This will be up to the discretion of our engineers. If the damage has been deemed to be caused by the user we will ask you to pay for repairs or replacement as well as return shipping.
Before sending an item back you must contact us via our contact form or email (bt@BrightTherapy.com) so we can give you a repair ticket number. (If you do not do this your item will sit in the mail room and may never be processed!) Please ship the item back to the address below or the specified address we email to you.
Please make sure to ship the item with a service that can track it. Very Important, Please make the item as “Warranty Return” and “Origin Japan” or the item will be stopped in Japanese customs and sent back to the sender. Please include a printout of the receipt, along with the return address, phone number, and explanation of what is wrong with the item.
Return address:
ST Global, Inc. (BrightTherapy.com)
1-20-21-2F Shichirigahama,
Kamakura, Kanagawa, 248-0024
Japan
Tel: 81-467-39-3477
Again, you must contact us first before shipping and item back.

Ordering
BrightTherapy.com offers several ways to conveniently order your item. Buyers can either create a BrigthTherapy.com account or simply purchase an item as a guest. Payment can be either via our Pay Pal integrated cart, Google Checkout, or bank wire. If payment is made via our Pay Pal cart system your payment will be authorized first. This way we can confirm the order before charging your card give you an added level of protection.
If specifying a different shipping address than the billing address we will contact immediately to confirm the order before we authorize the card.

FAQ’s
What is a Softlaser?
The Soflaser is a non-burning laser device used for Low Level Laser Therapy (LLLT). In numerous studies, Softlasers have been proven to be effective in treating a number of conditions including acne, canker sores, cuts, bruises, wrinkles and fine lines. While Softlasers are new to the USA, they have been used widely in Europe for over 35 years, For more information about LLLT, please check www.laser.nu for the latest news and clinical trial data.
How do skin healing lasers work?
It works on principle of Bio-Stimulation. Basically, the Softlaser laser light stimulates the Mitochondria (the cell's powerhouse) in the cells to produce ATP. Increased ATP energizes the cell, making it reproduce faster which in turn, leads to more collagen production. The Softlaser light also promotes cell wall exchange, leading to increased blood circulation. Both effects lead to tighter, healthier skin and reduced healing times for conditions like acne or small cuts and insect bites. For more detailed information please check our Bio Stimulation explained page.
Will the laser burn my skin? Does it hurt to use it?
No. The lasers are non-invasive and do not burn or cut your skin in any way. They are completely painless and safe to use
How long does it take to work? How soon will I see results?
For anti-aging, results of using it everyday can be visible in a little as a week. However, everyone is different, so results will vary. Most everyone sees the rejuvenating effects within 2-3 weeks. For pimples or small cuts and bruises, increased healing times are noticeable in as little as a day. We are always interested in how well the Softlaser has worked for you. Please tell us about your Softlaser experience by emailing us at info@softlasers.com.
How often should I use it?
We recommend using it everyday between 6 and 18 minutes, depending on the type of condition you are treating and the size of treatment area. In general, the larger the area, the longer the treatment times, but we usually recommend treating a 3-5 inch radius area for 6 minutes. For best results, use your Softlaser twice a day, once in the morning and again in the evening. We find that treating the skin twice a day is more effective than one long treatment because the cells can only absorb so much coherent laser energy light. After you have energized your skin cells in the morning, they slowly give off their energy during the day and therefore able to absorb more energy during an evening treatment.
Does the Softlaser work for acne?
Yes, Softlasers have been proved to be extremely effective for acne and pimples. Not only does Bio-Stimulation decrease acne healing times but the new, more energized cells are more sterile and less susceptible to infection. When using the Softlaser for acne it is important that your skin is clean and that you do not rub the laser against the skin while treating, as it will spread the bacteria around the treatment area. It is best to hold the laser about 1 cm above the skin. Some people find treatment easier when they hold laser directly to the skin, if this is the case, please put a piece of clean cellophane over the aperture of the laser during every treatment. The cellophane can be secured around the laser body with a rubber band.
What else can I use my Softlaser for?
While we make absolutely no medical claims in the U.S., clinical trials in Europe have proven the Softlaser to be highly effective as part of an overall treatment regime for conditions such us: Acne, Bruising, Ulcers, Eczema/Dermatitis, Psoriasis, Herpes/Cold Sores, Pressure, Sores, Blisters/Chapped Skin, Plantar Fascilitis, Sprains, Burns, Wrinkles, Spider, Veins, Tennis Elbow, Pain relief, Tendinitis, Arthritis, Gingivitis, dental Ulcer, Sinusitis/Rhinitis, and Stimulation of Acupuncture Points.
Can I use skin creams with your Softlaser?
Yes but it is best to use any cream or moisturizer after the laser treatment, as creams applied to the skin before using the laser can block the laser light penetration making the treatment less effective. Also, cream and jells can get trapped behind the laser lens making it impossible to clean. It is best always use the laser with clean skin, guaranteeing the most effective treatments
What type of lasers are used in the Softlaser?
The RED Softlasers use a 635-660nm 5mw Class 3a diode laser. The Ther Infrared Softlaser uses a 780nm 5mw Class 3a diode laser.
What is the difference between the Softlaser and a laser treatment performed at a doctor's office?
It uses LLLT Energy to stimulate a natural rejuvenation process, improving your skin's condition in a non irritating, non-invasive way. There is no irritation, redness or downtime from the treatment.
Does it work on darker / African American skin?
Yes. All skin colors receive the same rejuvenating effects of the Softlaser. However, in some cases longer periods of treatment time may be required for darker skin types.
Is the laser dangerous to use around my eyes?
No. Just use caution not to look directly into the laser's aperture. If you accidentally glance into the laser light no warm will occur. Always follow the directions and read all warning labels.
Are there any side effects to using the Laser?
After 30 years of ongoing clinical tests, trials and studies, there have been no reported short or long term side effects from low level laser treatments of any kind.


Payment, Pricing & Promotions
We take most major credit cards though Pay Pal or Google checkout. For most items we must ship to the confirmed Pay Pal or Google Checkout address. We offer our Distributors the ability to drop ship. Please contact us for distribution terms and conditions.

Distributor and Drop Shipping Programs
Thank you for the interest in being a distributor. Please email us directly at bt@brightTherapy.com with your company data (Company name, address, type of company) along with the sales region and type of distribution you are interested in. Once we have evaluated your data we can let you know if we can open distribution channels to you.

Updating Account Information
To update your account simple log into your BrightTherapy.com account and hit the edit button in the upper right hand corner. From there you can edit or update your account data.